Updated November 30th, 2020
Shipping during Covid - Shipping is now available to most countries, including within Canada, the US, most of Europe, East Asia, Australia, and New Zealand. Some countries are still limited in shipping services, these countries are listed on the Canada Post website. If you are not sure and would like to place an order, please email email@example.com.
Shipping during December - Please understand that we cannot guarantee any delivery times and that all delivery times are estimates only. We will do our best to ship your order ASAP and the involved postal agencies will do their best to deliver your order ASAP.
Please keep in mind that we are a small business (Dr. Dave & 3 employees) and do not have the same infrastructure as large multi-national companies or online retailers, like Amazon. The great advantage to this is that one person is in charge of processing and shipping all of our orders, which means personal and consistent service. Please email firstname.lastname@example.org with any questions about shipping and Daniel will be happy to help.
To comply with government recommendations regarding social distancing and to minimize interactions with postal workers, orders will only be processed for shipping two or three times a week, depending on the number of orders. So, it may be a few days between when you order is ready to ship and when it is actually shipped.
Customs Declarations - We cannot declare shipments with a value less than what you paid for the mouthpiece or declare it as a gift. Our shipments are regularly checked by customs and we are required to provide accurate customs declarations.
Shipping Times - We are unable to guarantee a delivery date for your order. We do not control what happens to your order once it leaves our hands, and our experience is that actual shipping times vary greatly from those predicted by the mail systems in countries to which we ship. All provided shipping timelines are rough estimates based on standard delivery times provided by Canada Post, with extra days added.
Tracking - All of our orders are shipped with Canada Post. The free shipping option does not include tracking. If you upgrade to tracked shipping, and therefore have a tracking number, you can use it on the Canada Post website. Please be aware that timelines given by Canada Post do not include time spent in customs. Once received by customs, most international carriers will not provide a shipping update until the order is delivered.
Free Shipping - There is a free shipping option included with your order. This basic shipping does not provide a tracking number. Accordingly, Harrison Mouthpieces cannot be responsible for replacing or refunding international orders (outside Canada & the US) that are shipped with the Free Shipping option and lost in transit. By selecting the Free Shipping option, the customer accepts any risks, such as loss or damage, that may occur during shipping. We find that 5 to 10% of international orders to some destinations go missing. Please email us for more information about higher risk destinations.
If you are ordering from Europe you will be charged VAT by your local customs agency. VAT and other import taxes are usually around 21%. Please check with your local customs office to determine what taxes may be applicable.