null

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. Please click Accept Cookies to continue to use the site.

Shipping & Taxes

Updated August 1st, 2020 -

Shipping is now available to most countries, including within Canada, the US, most of Europe, East Asia, Australia, and New Zealand. Some countries are still limited in shipping services, these countries are listed on the Canada Post websiteIf you are not sure and would like to place an order, please email admin@wedgemouthpiece.com.

US Customers -

Please be aware that shipments to the US are taking longer than normal. The basic/free shipping is averaging 2-3 weeks, but some customers are waiting longer. More information about issues concerning the USPS are described on the Canada Post website.

Faster shipping options are available at the checkout for all orders, but please be aware that we will not guarantee a delivery timeline. Any and all shipping timelines are estimates only.

 

As you read the following, please keep in mind that we are a small business (Dr. Dave & 3 employees) and do not have the same infrastructure as large, multi-national companies. If you do not find an answer to your question below, please email admin@wedgemouthpiece.com and Daniel will be happy to help.

To comply with government recommendations regarding social distancing and to minimize interactions with postal workers, orders will only be processed for shipping two or three times a week, depending on the number of orders. So, it may be a few days between when you order is ready to ship and when it is actually shipped.

Customs Declarations -

We cannot declare shipments with a value less than what you paid for the mouthpiece, or declare it as a gift. Our shipments are regularly checked by customs and we are required to provide accurate customs declarations.

Shipping Times -

We are unable to guarantee a delivery date for your order. We do not control what happens to your order once it leaves our hands, and our experience is that actual shipping times vary greatly from those predicted by the mail systems in counties to which we ship. All provided shipping timelines are rough estimates base on standard delivery times provided by Canada Post, with extra days added.

Tracking -

All of our orders are shipped with Canada Post. The free shipping option does not include tracking. If you upgrade to tracked shipping, and therefore have a tracking number, you can use it on the Canada Post website. Please be aware that timelines given by Canada Post do not include time spent in customs. Once received by customs, most international carriers will not provide a shipping update until the order is delivered.

If your order is shipped without a tracking number there is no way add one or to locate the package until it arrives.

Free Shipping - There is a free shipping option included with your order. This basic shipping does not provide a tracking number. Accordingly, Harrison Mouthpieces cannot be responsible for replacing or refunding international orders (outside Canada & the US) that are shipped with the Free Shipping option and lost in transit. By selecting the Free Shipping option, the customer accepts any risks, such as loss or damage, that may occur during shipping. We find that 5 to 10% of international orders to some destinations go missing. Please email us for more information about higher risk destinations. 
 
Upgraded Shipping - Depending on the country in which you live, International Tracked Packet, Express Post, or Priority shipping, may be available. Customers who select these upgraded shipping options are provided with a tracking number when the order is processed for shipping and Harrison Mouthpieces will replace orders that are lost or damaged in transit.
 
The estimated time of delivery for international orders is very unpredictable, and will mostly depend on how long it takes for your order to be processed by the customs agency of your country. Some orders take up to 4 weeks to get through customs, taking a full 6 weeks from when it is shipped to arrive with the customer.
 
 
Taxes in Canada -
Sales within Canada are subject to local taxes. You will be charged GST and the appropriate provincial HST at checkout.
 
Taxes outside Canada -
 
We DO NOT charge any taxes on international shipments.
If you are ordering from Europe you will be charged VAT by your local customs agency. VAT and other import taxes are usually around 21%. Please check with your local customs office to determine what taxes may be applicable.
 
Some countries outside Europe have similar duties and taxes. Paying all import taxes is the responsibility of the purchaser. Import taxes are NOT included in your purchase price and are not refunded by us. If you return the mouthpiece for a refund you can apply to your local customs agency to have taxes returned. We will not reduce the declared value of any order for tax purposes.