Shipping and Taxes
Important Change in Shipping Policy
We have recently experienced an alarming increase in the number of shipments which have gone missing en route to destinations outside North America. Up to 10% of orders have disappeared in transit. As a result we have been forced to modify our international shipping policy.
Option 1) Free shipping is still available. However, free shipping does not include tracking, which increases the chance of losing the shipment. If you choose free shipping, Harrison Mouthpieces cannot be responsible for replacing an order that is lost in transit.
Option 2) We strongly recommend customers have a mouthpiece is shipped to destinations outside North America use either a International Tracked Packet or Express Post in order to have their package tracked. International Tracked Packet shipping is available to most locations. In a few locations Tracked Packet is not available and Express Post is the only option. In either case a tracking number will be provided to you.
The actual cost of shipping by International Tracked Packet is on average $40. However we are only charging $30 for the service, which partially offset our shipping costs.
Sales within Canada are subject to local taxes. You will be charged GST or the appropriate provincial HST at checkout.
Outside North America:
We do NOT charge any taxes on international shipments.
If you are ordering from Europe you may be charged VAT by your customs agency. Please check with your local customs office to determine what taxes apply. We cannot provide information about local duties and taxes.
Some countries outside Europe have similar duties and taxes. Paying all import taxes is the responsibility of the purchaser. Import taxes are NOT included in your purchase price. We will not reduce the declared value of any order for tax purposes.
Due to the risk of package loss, we strongly recommend that orders valued over $500 should be shipped via International Tracked Packetor Express Post so that they can be tracked.
Insurance may be required on shipments to countries with especially high rates of lost or misdirected mail.
Time to Ship Mouthpieces
We try to keep our most popular mouthpieces in stock. However, due to the high demand for Wedge mouthpieces that is not always possible. Mouthpieces that are not in stock are usually machined and polished within one or two weeks. Plastic mouthpieces therefore usually ship within two weeks of the order date if they are not in stock.
The turn around time for plating is currently about three to four weeks, but is not something we can control or reliably predict. Therefore most mouthpieces that are not in stock will ship within about five to six weeks of the order date, depending on how busy we are and how quickly Anderson plating is able to plate and return our order. We usually have our some of our most popular items that are not in stock out for plating, so wait times can also be as little as a week or two. Please email Daneil to check on availability times.