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90 Day Guarantee

We want you to become a Wedgetarian for life!

Here’s how we propose to make that happen.

We are proud to provide the most generous return and exchange policy in the mouthpiece industry.

90 Day Money Back Guarantee

New mouthpieces are eligible for refunds and exchanges. Clearance and custom mouthpieces will not be accepted for refunds or exchanges.

Refunds

  • Within 90 days of receiving your new mouthpiece you can send it back for a full refund with no restocking fees.
  • We do not refund express or return shipping charges, or duties and taxes charged by your local customs.
  • You are responsible for shipping the mouthpiece back to us.
  • Returned mouthpieces must be in playable condition.

Exchanges

Within 90 Days

  • Within 90 days of receiving your mouthpiece you can receive the full purchase value towards an exchange for a different mouthpiece.
  • You are responsible for shipping the mouthpiece back to us.
  • You pay $12 to cover the cost of shipping the new mouthpiece to you.
  • Returned mouthpieces must be in playable condition.

Now available for orders placed on or after November 1, 2019, our Lifetime Exchange Program - Offer Expires When You Do

After 90 Days – Become a Wedgetarian for life!

  • After 90 days you can receive a store credit worth 80% of the original value of your mouthpiece towards any new Wedge mouthpiece.
  • You are responsible for shipping the old mouthpiece back to us.
  • You pay $12 to cover the cost of shipping the new mouthpiece to you.
  • Exchanges must be for a different size or style, not just a replacement of the exact same mouthpiece.
  • Exchanges are only available to the original purchaser.

Example of Steps in the Wedge Mouthpiece Exchange Program

  1. Dave buys a mouthpiece for $200.
  2. Two years later he decides he needs a different size.
  3. Dave sends his old mouthpiece back and receives a $160 credit towards a new mouthpiece.
  4. He pays $40 for the exchange and $12 to cover the shipping of the new mouthpiece, a total of $52 to upgrade to a brand-new mouthpiece worth $200.

Please email admin@wedgemouthpiece.com for return instructions prior to sending your order back.

 

Taking care of your mouthpiece

For us to offer such a generous return policy we do ask you to take good care of any mouthpiece you might want to return.

DO NOT:

  • Place the mouthpiece on the shelf of your music stand.
  • Place the mouthpiece directly on any hard surface such as wood, metal, the floor, a shelf, or a countertop.
  • Set the mouthpiece down beside another mouthpiece or any hard object so that they could make contact.
  • Allow the mouthpiece to rattle around in your case.
  • Screw it hard or twist it in the receiver of your instrument.

Ideal Care:

  • The mouthpiece should either be in your horn, or in the cloth bag in which it was shipped at all times.
  • If you set the mouthpiece down it MUST be on a soft cloth surface, otherwise it will very likely be damaged.

Following the above instructions is the best way to keep your mouthpiece in good condition.

Please email admin@wedgemouthpiece.com for return instructions, prior to sending your order back.

Do not send back your mouthpiece without a Return Authorization.
Returns sent without a Return Authorization will not be accepted.